Support

Purchases attach to the device you bought on. Open Account, sign in with the email you used at checkout, and the Season Pass and coins follow you to this device. If they still don’t appear within a few minutes, send us the receipt email and we will fix it by hand.

Yes for duplicate charges, for content that will not play because of a fault on our side that we cannot fix within 7 days, and wherever your local law requires it. Everything else is final once the content is accessible, because it is delivered immediately. Send the receipt and a line about what happened.

On iPhone, Low Power Mode blocks autoplay — tap the frame once to resume. Data Saver on Android lowers quality; switch to Wi-Fi for the 720p version. If a specific episode fails on every device, tell us the episode number and your phone model; we see playback errors on our side too.

Check spam and promotions folders; links are valid for 15 minutes and work once. Request a new one from the Account page. We never ask for a password.

Privacy settings on the Privacy page switch ads measurement off on this device (Global Privacy Control is honoured automatically). For access or deletion requests, use the form with the topic “Privacy or my data” and we answer within 30 days.

Yes — every episode and advertisement is AI-generated fiction and carries that label. No real people are depicted or voiced. The stories, choices and writing are ours.