When we refund
Because episodes are delivered immediately, purchases are final once the content is accessible — with three exceptions. We refund duplicate charges; purchases of content that fails to play because of a fault on our side that we cannot fix within 7 days; and anything else the law of your state or country requires.
Consumers in the EU and UK agree at checkout to immediate access and acknowledge losing the 14-day right of withdrawal once streaming begins; the statutory remedies for faulty digital content still apply.
Coins have no cash value and are refundable only in the cases above or where the law requires it.
How to ask
Use the Support page with the topic “Payment”, or e-mail us, and include the Stripe receipt (or the date, amount and last four card digits) and one line about what happened. A person answers within one business day.
Refunds go back to the original payment method only. We cannot move money to a different card or account.
How long it takes
We issue approved refunds the same business day. Stripe returns the money to your card at once; banks typically show it within 5–10 business days, sometimes as a reversal of the original line rather than a new credit.