Help

Short articles for the questions we get. If yours is not here, the Support page reaches a person within one business day.

• Billing: Season Pass, coins and your statementWhat you are charged for, where the receipt comes from, and how purchases follow you between devices.
• RefundsWhen we refund, how to ask, and how long the money takes to come back.
• Playback problemsEpisodes that will not start, stall, or switch slowly — what to try, and what to tell us.
• Account and sign-inMagic links, moving between devices, and what an account changes.
• Privacy requests: access, deletion, opting outHow to see what we hold, delete it, and switch off advertising measurement or e-mails.